Terms & Conditions

Pet Policy 

Pets are allowed for short term bookings via arrangement for a extra $5 per pet per night.

Booking Confirmation 

Bookings are only confirmed upon receipt of a deposit or credit card details. Direct debts can be deposited into our bank account 06-0801-0482329-00( ANZ, Colombo Street, Christchurch) Please put your surname into the particulars field and your arrival date into the reference field. Please email once you have made the deposit.

 

Please let us know if you will be arriving after 8pm

 

In the event of a no-show or late cancellation (within 7 days of arrival date) you will be obligated to pay the full amount of your stay.

 

There is a $12 admin charge for all cancellations 

 

Disruptive guests

Guests that do not co-operate with management may be asked to leave at short notice if they are disruptive to other guests or management

 

Our rates are based on one to two people in the room. An extra person rate will apply when there is more then two people. 

 

Smoking policy 

 

All units are strictly "no smoking' and in fairness to future guests if you need to smoke please do so outside the unit. There are ashtrays situated outside for your convenience. If you do smoke inside then you will be charged.

 

Excessive Cleaning Fee

We reserve the right to charge what we think applicable to restore the room to the same clean condition prior to use. This will be changed to the registered guests credit card. 

Cancellation for non-refundable bookings are charged in full.

 

Once you have checked in your booking automatically becomes non-refundable. If the length of your stay is reduced after check in the full amount is charged.

 

No show bookings will be charged in full

When booking at our property you have automatically agreed to our terms and conditions 

 

Any damage to the room, furnishings or property will be charged directly to the credit card held on file if applicable. We will also charge you for any resultant loss of income including including any recovery costs incurred by the hotel. What is considered damage is at the managements sole discretion. In the event that the damage exceeded $1000 the hotel will claim on its insurance policy and the cost of the excess will be met by the guest we will also be laying a complaint with the police.